DSB is proud to partner with SmartConnect which looks after all our customer’s digital ecosystem making sure that your digital operations are handled smoothly and at ease.
SmartConnect is the leading Store that looks after your digital ecosystem and makes sure that your operations are at ease. SmartConnect’s number one aim is to provide its customer with top-notch digital strategies and products that will amplify your digital side of the business. Their team works day and night to come up with new digital solutions that will help businesses leverage technology
SmartConnect provides the following digital solutions with the most premium experience:
- Omni-Channel Service: The service includes Live Chat Assistance, single business expert UI, interaction history, and multi-platform CX consistency.
- Personalised Relationship Management: With SmartConnect’s Management service you can map your customer’s journey, and get alerts and notifications along with shadow browsing.
- First Contact Resolution: You get access to canned messages, high availability, and interactions with SLA management.
- Collaborative Assistance: With Collaborative Assistance you can access silent chat monitoring, transfer chat, business expert management, and sensitive data masking.
- Insights and Analytics: Last but not the least, the most premium service available in the market when it comes to analysing your data and updating your future operations accordingly.
The services provided by SmartConnect are a complete package in themselves. To learn more about our partners browse here.
Contact us now for more information